Our Mission & Vision
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Customer Satisfaction
We ensure timely delivery, safe handling of goods, clear communication throughout the shipping process, and responsive customer support.
CARGO SAFETY
Telstar places great emphasis on the strict application of safety and quality standards as these are set by sector guidelines, as well as, company specific requirements and customers' instructions. Cargo safety is managed through various processes and measures in place.
These include:
• Scrutinizing all cargo-related information.
• Careful planning and continuous monitoring of proper stowage and securing operations by Competent personnel.
• Continuous training/tailor-made courses.
• Staff evaluation based on cargo handling skills and performance.
• Internal audits conducted on board to ensure that requirements are fulfilled.
• Onboard attendances of qualified and experienced personnel in cases of extraordinary cargo loading/ difficult cargo.
• Evaluation and upgrading of existing cargo handling and securing procedures.
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Transparency
Providing customers with clear and accurate information throughout the shipping process.
Telstar Maritime Agencies is committed to conducting business with integrity and in compliance with all applicable legislation. Our company's history and reputation, as well as, its long-lasting business relationships are based on these values and standards.
Trust is hard to earn and easy to lose. Having gained the trust of our principals and clients - internal and external - throughout these years, our aim is to further secure it and work our best to continue inspiring it. Likewise, the trust that Telstar has placed in its business relationships, must on no grounds be shattered.
Business relationships can include relationships with business partners, entities in our value chain, and any other non-State or State entity directly linked to our business operations and services. We believe that corporate governance, compliance and business ethics are closely related with company's longevity and that "good business" is always rewarding for the company and those who are associated with it.
In the opposite case, the consequences of an incident of such nature can be serious and far-reaching - ranging from endless legal proceedings to the damage of company's reputation, its relationships, its very own business continuity.
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Reliability
1- Timely Delivery
2- Safe Handling
3- Accuracy
4- Customer Support
Service Quality and Customer Focus
Service quality and customer focus are key components for the company's growth and prosperity. Ever since its establishment, Telstar has focused on offering outstanding services to its customers, tailored to their particular needs. Our customers are leading automotive agent and dealers and requiring the highest standards in quality and value, under great flexibility.
In this context, our main driver in excellence is not only to fulfill their requirements, but to further support them through forward-thinking and active problem solving. Staying true to these principles throughout the years and with commitment to hard work and personal attention to all those who entrust us with their cargoes, we have managed to establish long-lasting business relationships, we constantly seek ways to shield our valued collaboration so as to continue to evolve alongside, despite challenges.
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Technology
1- Tracking and Visibility
2- Route Optimization
3- Inventory Management
4- Customer Communication
5- Data Analytics